Structured Relevance Assessment for Robust Retrieval-Augmented Language Models

TL;DR

This paper presents a structured relevance assessment framework that improves the robustness and reliability of Retrieval-Augmented Language Models by enhancing document evaluation, knowledge integration, and handling unanswerable queries.

Contribution

It introduces a multi-dimensional scoring system and specialized benchmarking to reduce hallucinations and improve transparency in RALMs.

Findings

Significant reduction in hallucination rates.

Improved transparency in reasoning processes.

Enhanced handling of unanswerable queries.

Abstract

Retrieval-Augmented Language Models (RALMs) face significant challenges in reducing factual errors, particularly in document relevance evaluation and knowledge integration. We introduce a framework for structured relevance assessment that enhances RALM robustness through improved document evaluation, balanced intrinsic and external knowledge integration, and effective handling of unanswerable queries. Our approach employs a multi-dimensional scoring system that considers both semantic matching and source reliability, utilizing embedding-based relevance scoring and synthetic training data with mixed-quality documents. We implement specialized benchmarking on niche topics, a knowledge integration mechanism, and an "unknown" response protocol for queries with insufficient knowledge coverage. Preliminary evaluations demonstrate significant reductions in hallucination rates and improved transparency in reasoning processes. Our framework advances the development of more reliable question-answering systems capable of operating effectively in dynamic environments with variable data quality. While challenges persist in accurately distinguishing credible information and balancing system latency with thoroughness, this work represents a meaningful step toward enhancing RALM reliability.