DHMS: A Digital Hostel Management System Integrating Campus ChatBot, Predictive Intelligence, and Real-Time Automation

TL;DR

DHMS is an integrated digital platform that automates hostel management tasks using AI, cloud tech, and chatbots, significantly improving efficiency and student satisfaction in campus hostels.

Contribution

The paper presents DHMS, a novel modular system combining AI, cloud infrastructure, and natural language processing to enhance hostel management operations.

Findings

92% student satisfaction in simulations

Chatbot response time below one second

Effective predictive analytics for maintenance

Abstract

Traditional hostel management practices in academic institutions often suffer from inefficiencies, delays, and fragmented communication. These systems fail to meet the expectations of digitally native students and place a significant operational burden on hostel staff. This paper introduces DHMS (Digital Hostel Management System), a modular and integrated platform designed to digitize and streamline essential hostel management functions. DHMS leverages modern web technologies, artificial intelligence, and cloud infrastructure to automate room allotment, grievance redressal, gate pass logistics, and communication via a natural language chatbot. In simulation tests, DHMS achieved a 92% student satisfaction rate in room allocation and maintained an average chatbot response time below one second. Additional features include predictive analytics for proactive maintenance planning and sentiment analysis for feedback processing. While promising, the system requires further testing for integration across multiple hostel blocks, user acceptance, scalability under load, and ERP compatibility before campus-wide deployment. This work discusses the system architecture, implementation approach, and factors critical to improving user experience, administrative efficiency, and decision-making processes.