Sense and Sensibility: What makes a social robot convincing to high-school students?

TL;DR

This study demonstrates that high-school students are highly influenced by social educational robots, especially when the robot appears certain, affecting their decision-making and highlighting the importance of conveying appropriate certainty levels.

Contribution

It reveals how robot certainty cues impact student trust and susceptibility, emphasizing the need for educational robots to modulate perceived certainty to foster critical thinking.

Findings

Students aligned with robot answers in over 94% when robot was Certain.

Familiarity with AI increased susceptibility to misinformation.

Students found the robot most convincing when it displayed certainty.

Abstract

This study with 40 high-school students demonstrates the high influence of a social educational robot on students' decision-making for a set of eight true-false questions on electric circuits, for which the theory had been covered in the students' courses. The robot argued for the correct answer on six questions and the wrong on two, and 75% of the students were persuaded by the robot to perform beyond their expected capacity, positively when the robot was correct and negatively when it was wrong. Students with more experience of using large language models were even more likely to be influenced by the robot's stance -- in particular for the two easiest questions on which the robot was wrong -- suggesting that familiarity with AI can increase susceptibility to misinformation by AI. We further examined how three different levels of portrayed robot certainty, displayed using semantics, prosody and facial signals, affected how the students aligned with the robot's answer on specific questions and how convincing they perceived the robot to be on these questions. The students aligned with the robot's answers in 94.4% of the cases when the robot was portrayed as Certain, 82.6% when it was Neutral and 71.4% when it was Uncertain. The alignment was thus high for all conditions, highlighting students' general susceptibility to accept the robot's stance, but alignment in the Uncertain condition was significantly lower than in the Certain. Post-test questionnaire answers further show that students found the robot most convincing when it was portrayed as Certain. These findings highlight the need for educational robots to adjust their display of certainty based on the reliability of the information they convey, to promote students' critical thinking and reduce undue influence.