Perspectives on Explanation Formats From Two Stakeholder Groups in Germany: Software Providers and Dairy Farmers
Mengisti Berihu Girmay, Felix M\"ohrle

TL;DR
This study compares software providers' perceptions with dairy farmers' preferences for explanation formats in decision support systems, revealing discrepancies that highlight the need for user-centered design to enhance acceptance.
Contribution
It introduces a comparative analysis of stakeholder perspectives on explanation formats in dairy farm decision support systems, emphasizing the importance of aligning software design with user needs.
Findings
Software providers often misjudge farmers' preferences.
Discrepancies exist between provider assumptions and farmer needs.
User-centered design can improve system acceptance.
Abstract
This paper examines the views of software providers in the German dairy industry with regard to dairy farmers' needs for explanation of digital decision support systems. The study is based on mastitis detection in dairy cows using a hypothetical herd management system. We designed four exemplary explanation formats for mastitis assessments with different types of presentation (textual, rule-based, herd comparison, and time series). In our previous study, 14 dairy farmers in Germany had rated these formats in terms of comprehensibility and the trust they would have in a system providing each format. In this study, we repeat the survey with 13 software providers active in the German dairy industry. We ask them how well they think the formats would be received by farmers. We hypothesized that there may be discrepancies between the views of both groups that are worth investigating, partly…
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Taxonomy
TopicsInnovation, Technology, and Society
