What is Business Process Automation Anyway?
Hoang Vu, Henrik Leopold, Han van der Aa

TL;DR
This paper provides a comprehensive analysis of business process automation in industry, highlighting current vendor capabilities, facets of automation, and future directions beyond Robotic Process Automation.
Contribution
It offers a detailed market analysis of 18 leading vendors, expanding understanding of automation capabilities beyond existing academic focus.
Findings
Identifies various facets of business process automation
Provides a comprehensive vendor capability overview
Highlights promising future automation directions
Abstract
Many organizations strive to increase the level of automation in their business processes. While automation historically was mainly concerned with automating physical labor, current automation efforts mostly focus on automation in a digital manner, thus targeting work that is related to the interaction between humans and computers. This type of automation, commonly referred to as business process automation, has many facets. Yet, academic literature mainly focuses on Robotic Process Automation, a specific automation capability. Recognizing that leading vendors offer automation capabilities going way beyond that, we use this paper to develop a detailed understanding of business process automation in industry. To this end, we conduct a structured market analysis of the 18 predominant vendors of business process automation solutions as identified by Gartner. As a result, we provide a…
Peer Reviews
No public reviews on file for this paper yet. If you reviewed it on a platform where reviews are public (OpenReview, ICLR, NeurIPS, ICML), you can paste yours below so the community can read it here.
Videos
No videos yet. Explain this paper in a talk, walkthrough, or lecture? Add one.
Taxonomy
TopicsBusiness Process Modeling and Analysis · Robotic Process Automation Applications
