"We need to avail ourselves of GenAI to enhance knowledge distribution": Empowering Older Adults through GenAI Literacy

TL;DR

This study explores using a chatbot to improve AI literacy among older adults, revealing positive learning experiences but limited impact on trust and safety perceptions.

Contribution

It introduces a tailored GenAI literacy approach for older adults using a chatbot, highlighting challenges and potential strategies for effective education.

Findings

Trend toward improved AI literacy, not statistically significant

Diverse familiarity levels with GenAI among participants

Litti provided a positive learning experience but did not significantly increase trust or safety

Abstract

As generative AI (GenAI) becomes increasingly widespread, it is crucial to equip users, particularly vulnerable populations such as older adults (65 and older), with the knowledge to understand its benefits and potential risks. Older adults often exhibit greater reservations about adopting emerging technologies and require tailored literacy support. Using a mixed methods approach, this study examines strategies for delivering GenAI literacy to older adults through a chatbot named Litti, evaluating its impact on their AI literacy (knowledge, safety, and ethical use). The quantitative data indicated a trend toward improved AI literacy, though the results were not statistically significant. However, qualitative interviews revealed diverse levels of familiarity with generative AI and a strong desire to learn more. Findings also show that while Litti provided a positive learning experience, it did not significantly enhance participants' trust or sense of safety regarding GenAI. This exploratory case study highlights the challenges and opportunities in designing AI literacy education for the rapidly growing older adult population.