Minoritised Ethnic People's Security and Privacy Concerns and Responses towards Essential Online Services
Aunam Quyoum, Mark Wong, Sebati Ghosh, Siamak F. Shahandashti

TL;DR
This study investigates the security and privacy concerns of minoritised ethnic groups in the UK regarding essential online services, highlighting their experiences, fears, and adaptive behaviors to inform more inclusive digital design.
Contribution
It is one of the first qualitative studies exploring minoritised ethnic people's online privacy concerns and responses across multiple sectors in the UK.
Findings
Privacy is the primary concern for minoritised ethnic users.
Users employ creative tactics to manage their data disclosure.
Trust issues influence online behavior and decision-making.
Abstract
Minoritised ethnic people are marginalised in society, and therefore at a higher risk of adverse online harms, including those arising from the loss of security and privacy of personal data. Despite this, there has been very little research focused on minoritised ethnic people's security and privacy concerns, attitudes, and behaviours. In this work, we provide the results of one of the first studies in this regard. We explore minoritised ethnic people's experiences of using essential online services across three sectors: health, social housing, and energy, their security and privacy-related concerns, and responses towards these services. We conducted a thematic analysis of 44 semi-structured interviews with people of various reported minoritised ethnicities in the UK. Privacy concerns and lack of control over personal data emerged as a major theme, with many interviewees considering…
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Taxonomy
TopicsPrivacy, Security, and Data Protection · Ethics and Social Impacts of AI · Innovative Human-Technology Interaction
