Creative Problem-Solving: A Study with Blind and Low Vision Software Professionals

TL;DR

This study investigates how blind and low-vision software professionals develop innovative solutions to accessibility challenges, emphasizing the role of community support in fostering creative problem-solving in inaccessible work environments.

Contribution

It provides new insights into the adaptive strategies and community roles that enable BLVSPs to overcome workplace accessibility barriers.

Findings

BLVSPs develop creative, adaptive solutions for accessibility.

Collaborative communities play a vital role in problem-solving.

Creative problem-solving is essential for navigating inaccessible environments.

Abstract

Background: Software engineering requires both technical skills and creative problem-solving. Blind and low-vision software professionals (BLVSPs) encounter numerous workplace challenges, including inaccessible tools and collaboration hurdles with sighted colleagues. Objective: This study explores the innovative strategies employed by BLVSPs to overcome these accessibility barriers, focusing on their custom solutions and the importance of supportive communities. Methodology: We conducted semi-structured interviews with 30 BLVSPs and used reflexive thematic analysis to identify key themes. Results: Findings reveal that BLVSPs are motivated to develop creative and adaptive solutions, highlighting the vital role of collaborative communities in fostering shared problem-solving. Conclusion: For BLVSPs, creative problem-solving is essential for navigating inaccessible work environments, in contrast to sighted peers, who pursue optimization. This study enhances understanding of how BLVSPs navigate accessibility challenges through innovation.