Ontological analysis of proactive life event services

TL;DR

This paper conducts an ontological analysis of proactive life event services to clarify their core concepts, aiding the development of precise e-government architectures and digital public services.

Contribution

It provides an ontological framework for understanding life event services, enhancing clarity for implementing digital public service systems.

Findings

Clarified the meaning of life event and related notions.

Established a formal ontological model for life event services.

Facilitates precise implementation of e-government architectures.

Abstract

Life event service is a direct digital public service provided jointly by several governmental institutions so that a person can fulfill all the obligations and use all the rights that arise due to a particular event or situation in personal life. Life event service consolidates several public services related to the same life event into one service for the service consumer. This paper presents an ontological analysis of life event services, which is based on the works by Guarino, Guizzardi, Nardi, Wagner, and others. The purpose of the ontological analysis is to understand the meanings of life event, proactive public service based on life event, and other related notions. This kind of ontological analysis is crucial because for implementing the hardware and software architectures of e-government and digital public services, it is essential to agree upon the precise meanings of the underlying terms.