Enhancing Soft Skills in Network Management Education: A Study on the Impact of GenAI-based Virtual Assistants

TL;DR

This study investigates how integrating a GenAI-based virtual assistant into a network management course can effectively enhance students' soft skills, such as critical thinking and problem-solving, in higher education.

Contribution

It introduces a novel application of GenAI in education specifically aimed at improving soft skills in network management students.

Findings

GenAI virtual assistant significantly improved students' critical thinking skills.

Students showed enhanced problem-solving abilities after the intervention.

The approach demonstrated positive engagement and learning outcomes.

Abstract

The rapid evolution of technology in educational settings has opened new avenues for enhancing learning experiences, particularly in specialized fields like network management. This paper explores the novel integration of a GenAI-based virtual assistant in a university-level network management course, focusing on its impact on developing students' soft skills, notably critical thinking and problem-solving abilities. Recognizing the increasing importance of these skills in the digital age, our study aims to assess the empirical effectiveness of this artificial intelligence-driven educational tool in fostering these competencies among students.