Towards a Framework for Enterprise Architecture in Mobile Government: A Case Study

TL;DR

This paper proposes a tailored enterprise architecture framework for mobile government, addressing unique challenges and considerations in developing countries to improve service delivery and avoid redundant investments.

Contribution

It introduces a novel EA framework specifically designed for m-government in developing countries, filling a gap in existing research.

Findings

Identified critical considerations for m-government EA design

Provided guidelines to avoid redundant infrastructure investments

Demonstrated practical application through a case study

Abstract

Mobile government (m-government) represents a distinct paradigm shift from electronic government (e-government), offering a new avenue for governments worldwide to deliver services and applications to their customers. The m-government model deviates from e-government in terms of information technology (IT) infrastructure, security, and application management and implementation. Enterprise architecture (EA) has been developed and utilized globally to enhance efficiency and information and communication technology (ICT) utilization in the public sector through e-government. However, the application of EA within the context of m-government, particularly in developing countries, has largely been overlooked by scholars. This study aims to address this gap. This study seeks to develop an EA specifically tailored for m-government in a developmental context. Our contribution to the literature is the illustration of a proposed EA framework for m-government. The practical implementation of this study is to identify critical considerations when designing and adopting m-government to avoid redundant investments during the integration of infrastructure and applications from e-government to m-government.