Large-scale Group Brainstorming using Conversational Swarm Intelligence (CSI) versus Traditional Chat

TL;DR

This study demonstrates that Conversational Swarm Intelligence (CSI) significantly improves large-scale group brainstorming by enhancing collaboration, productivity, and participant engagement compared to traditional chat environments.

Contribution

It introduces and empirically evaluates a CSI platform called Thinkscape, showing its advantages over traditional chat for large group brainstorming.

Findings

Participants preferred CSI for collaboration and quality of answers.

CSI increased feelings of ownership and being heard.

CSI outperformed traditional chat in perceived productivity.

Abstract

Conversational Swarm Intelligence (CSI) is an AI-facilitated method for enabling real-time conversational deliberations and prioritizations among networked human groups of potentially unlimited size. Based on the biological principle of Swarm Intelligence and modelled on the decision-making dynamics of fish schools, CSI has been shown in prior studies to amplify group intelligence, increase group participation, and facilitate productive collaboration among hundreds of participants at once. It works by dividing a large population into a set of small subgroups that are woven together by real-time AI agents called Conversational Surrogates. The present study focuses on the use of a CSI platform called Thinkscape to enable real-time brainstorming and prioritization among groups of 75 networked users. The study employed a variant of a common brainstorming intervention called an Alternative Use Task (AUT) and was designed to compare through subjective feedback, the experience of participants brainstorming using a CSI structure vs brainstorming in a single large chat room. This comparison revealed that participants significantly preferred brainstorming with the CSI structure and reported that it felt (i) more collaborative, (ii) more productive, and (iii) was better at surfacing quality answers. In addition, participants using the CSI structure reported (iv) feeling more ownership and more buy-in in the final answers the group converged on and (v) reported feeling more heard as compared to brainstorming in a traditional text chat environment. Overall, the results suggest that CSI is a very promising AI-facilitated method for brainstorming and prioritization among large-scale, networked human groups.