Automating Compliance in Government Organisations using eFLINT

TL;DR

This paper presents a prototype interface based on eFLINT to automate compliance in government organizations, addressing usability issues for legal experts and demonstrating initial positive results through user testing.

Contribution

It develops a user-friendly prototype interface for eFLINT, enabling legal experts to better automate compliance processes in government settings.

Findings

Prototype was well-received in user testing

Identified key usability improvements for legal experts

Demonstrated potential for automating compliance tasks

Abstract

Ensuring compliance of norms and policies when working on administrative law cases can be difficult to manage for government organisations. Automating this process could save a lot of time, effort and ensure compliance. Prior research resulted in a method to formalize sources of norms. These can be turned into executable specifications using the domain-specific language eFLINT, which can be used for automating compliance. However, the current interface of eFLINT prevents adaption by legal experts. The aim of this research was to bridge this gap by developing a prototype based on eFLINT, for automating compliance within government organisations. To get a better understanding of the needs and requirements of potential users, qualitative research was conducted. This consisted of semi-structured interviews to gather requirements, which were analyzed using a thematic analysis method. Based on the analyzed data, a design for the interface of the prototype was made. The final prototype was evaluated in a user end study which included a cognitive walkthrough and user testing. The prototype proved to be a good first step in the right direction with a lot of room for further development.