User Experience Evaluation of Augmented Reality: A Systematic Literature Review

TL;DR

This systematic review analyzes current research on user experience evaluation of augmented reality, highlighting prevalent quantitative methods, existing models, and gaps in training and education contexts.

Contribution

It provides a comprehensive overview of AR UX evaluation models, frameworks, and identifies research gaps, especially in training and education applications.

Findings

Most AR UX evaluations are quantitative.

Five AR-specific UX models/frameworks identified.

Lack of standardized UX metrics for AR in training and education.

Abstract

Due to technological development, Augmented Reality (AR) can be applied in different domains. However, innovative technologies refer to new interaction paradigms, thus creating a new experience for the user. This so-called User Experience (UX) is essential for developing and designing interactive products. Moreover, UX must be measured to get insights into the user's perception and, thus, to improve innovative technologies. We conducted a Systematic Literature Review (SLR) to provide an overview of the current research concerning UX evaluation of AR. In particular, we aim to identify (1) research referring to UX evaluation of AR and (2) articles containing AR-specific UX models or frameworks concerning the theoretical foundation. The SLR is a five-step approach including five scopes. From a total of 498 records based on eight search terms referring to two databases, 30 relevant articles were identified and further analyzed. Results show that most approaches concerning UX evaluation of AR are quantitative. In summary, five UX models/frameworks were identified. Concerning the UX evaluation results of AR in Training and Education, the UX was consistently positive. Negative aspects refer to errors and deficiencies concerning the AR system and its functionality. No specific metric for UX evaluation of AR in the field of Training and Education exists. Only three AR-specific standardized UX questionnaires could be found. However, the questionnaires do not refer to the field of Training and Education. Thus, there is a lack of research in the field of UX evaluation of AR in Training and Education.