Exploring the Future Metaverse: Research Models for User Experience, Business Readiness, and National Competitiveness

TL;DR

This paper systematically reviews literature to develop models for user experience, business readiness, and national competitiveness in the future metaverse, providing practical tools for various stakeholders.

Contribution

It introduces three novel research models for understanding and assessing the metaverse from user, business, and national perspectives, grounded in comprehensive literature analysis.

Findings

Developed the metaverse user experience maturity model.

Created the metaverse business readiness model.

Formulated the metaverse national competitiveness model.

Abstract

This systematic literature review paper explores perspectives on the ideal metaverse from user experience, business, and national levels, considering both academic and industry viewpoints. The study examines the metaverse as a sociotechnical imaginary, enabled collectively by virtual reality (VR), augmented reality (AR), and mixed reality (MR) technologies. Through a systematic literature review, n=144 records were included and by employing grounded theory for analysis of data, we developed three research models, which can guide researchers in examining the metaverse as a sociotechnical future of information technology. Designers can apply the metaverse user experience maturity model to develop more user-friendly services, while business strategists can use the metaverse business readiness model to assess their firms' current state and prepare for transformation. Additionally, policymakers and policy analysts can utilize the metaverse national competitiveness model to track their countries' competitiveness during this paradigm shift. The synthesis of the results also led to the development of practical assessment tools derived from these models that can guide researchers