Digitalization and Virtual Assistive Systems in Tourist Mobility: Evolution, an Experience (with Observed Mistakes), Appropriate Orientations and Recommendations

TL;DR

This paper examines the impact of digitalization and virtual assistive systems on tourist mobility, highlighting practical experiences, best practices, user experience importance, and future prospects like the Metaverse.

Contribution

It provides a case study of a 7-week trip illustrating digitalization in tourism, and offers guidelines and future outlooks for assistive systems and user interfaces.

Findings

User experience is crucial for validating assistive systems.

Appropriate practices improve tourist satisfaction.

Metaverse has potential in future tourism applications.

Abstract

Digitalization and virtualization are extremely active and important approaches in a large scope of activities (marketing, selling, enterprise management, logistics). Tourism management is also highly concerned by this evolution. In this paper we try to present today's situation based on a 7-week trip showing appropriate and shame situations. After this case study, we give a list of appropriate practices and orientations and confirm the fundamental role of User Experience in validating the proposed assistive system and the User Interfaces needed for client/user satisfaction. We also outline the expected role of Metaverse in the future of the evolution of this domain.