The Importance of Justified Patient Trust in unlocking AI's potential in mental healthcare

TL;DR

This paper emphasizes the critical role of justified patient trust in AI systems to enhance mental healthcare outcomes and discusses strategies to foster and maintain this trust.

Contribution

It highlights the importance of justified trust in patients for AI adoption in mental health and explores strategies to build and sustain this trust.

Findings

Justified trust is essential for patient engagement with AI in mental healthcare.

Strategies to foster trust can improve AI acceptance and effectiveness.

Building trust is key to unlocking AI's full potential in mental health treatment.

Abstract

Without trust, patients may hesitate to engage with AI systems, significantly limiting the technology's potential in mental healthcare. This paper focuses specifically on the trust that mental health patients, as direct users, must have in AI systems, highlighting the most sensitive and direct relationship between AI systems and those whose mental healthcare is impacted by them. We explore the concept of justified trust, why it is important for patient positive care outcomes, and the strategies needed to foster and maintain this trust. By examining these aspects, we highlight how cultivating justified trust is key to unlocking AI's potential impact in mental healthcare.