Towards Nudging in BPM: A Human-Centric Approach for Sustainable Business Processes

TL;DR

This paper explores integrating nudging, a psychological approach, into the BPM lifecycle to promote human-centric and sustainable business processes, highlighting opportunities and challenges.

Contribution

It introduces a novel framework for incorporating nudging into BPM phases to enhance sustainability and human-centricity in business process management.

Findings

Nudging can be effectively integrated into BPM phases.

Nudging promotes sustainability in business processes.

Challenges include adoption and ethical considerations.

Abstract

Business Process Management (BPM) is mostly centered around finding technical solutions. Nudging is an approach from psychology and behavioral economics to guide people's behavior. In this paper, we show how nudging can be integrated into the different phases of the BPM lifecycle. Further, we outline how nudging can be an alternative strategy for more sustainable business processes. We show how the integration of nudging offers significant opportunities for process mining and business process management in general to be more human-centric. We also discuss challenges that come with the adoption of nudging.