Strategic AI adoption in SMEs: A Prescriptive Framework

TL;DR

This paper presents a structured, phased framework to help SMEs adopt AI technologies effectively by systematically overcoming barriers like cost, skills, and acceptance, thereby enhancing their competitiveness.

Contribution

It introduces a comprehensive, step-by-step framework tailored specifically for SMEs to facilitate successful AI adoption and integration.

Findings

Framework guides incremental AI adoption in SMEs

Addresses barriers like cost, skills, and acceptance

Supports sustained growth and competitiveness

Abstract

Artificial Intelligence (AI) is increasingly acknowledged as a vital component for the advancement and competitiveness of modern organizations, including small and medium enterprises (SMEs). However, the adoption of AI technologies in SMEs faces significant barriers, primarily related to cost, lack of technical skills, and employee acceptance. This study proposes a comprehensive, phased framework designed to facilitate the effective adoption of AI in SMEs by systematically addressing these barriers. The framework begins with raising awareness and securing commitment from leadership, followed by the adoption of low-cost, general-purpose AI tools to build technical competence and foster a positive attitude towards AI. As familiarity with AI technologies increases, the framework advocates for the integration of task-specific AI tools to enhance efficiency and productivity. Subsequently, it guides organizations towards the in-house development of generative AI tools, providing greater customization and control. Finally, the framework addresses the development of discriminative AI models to meet highly specific and precision-oriented tasks. By providing a structured and incremental approach, this framework ensures that SMEs can navigate the complexities of AI integration effectively, driving innovation, efficiency, and competitive advantage. This study contributes to the field by offering a practical, prescriptive framework tailored to the unique needs of SMEs, facilitating the successful adoption of AI technologies and positioning these organizations for sustained growth in a competitive landscape.