When Refreshable Tactile Displays Meet Conversational Agents: Investigating Accessible Data Presentation and Analysis with Touch and Speech

TL;DR

This study explores how combining refreshable tactile displays with conversational agents can enhance data analysis for blind or low vision users, revealing interaction patterns and preferences that inform future interface design.

Contribution

It provides empirical insights into user interactions with combined tactile and speech modalities, highlighting design considerations for accessible data exploration systems.

Findings

Participants preferred combined tactile and speech modalities.

Nine distinct interaction patterns were identified.

Tactile experience enhanced data engagement.

Abstract

Despite the recent surge of research efforts to make data visualizations accessible to people who are blind or have low vision (BLV), how to support BLV people's data analysis remains an important and challenging question. As refreshable tactile displays (RTDs) become cheaper and conversational agents continue to improve, their combination provides a promising approach to support BLV people's interactive data exploration and analysis. To understand how BLV people would use and react to a system combining an RTD with a conversational agent, we conducted a Wizard-of-Oz study with 11 BLV participants, where they interacted with line charts, bar charts, and isarithmic maps. Our analysis of participants' interactions led to the identification of nine distinct patterns. We also learned that the choice of modalities depended on the type of task and prior experience with tactile graphics, and that participants strongly preferred the combination of RTD and speech to a single modality. In addition, participants with more tactile experience described how tactile images facilitated a deeper engagement with the data and supported independent interpretation. Our findings will inform the design of interfaces for such interactive mixed-modality systems.