Supporting the Digital Autonomy of Elders Through LLM Assistance

TL;DR

This paper explores using large language models to assist elderly individuals in navigating the internet safely, aiming to enhance their digital autonomy and reduce reliance on human guides.

Contribution

It introduces a novel approach of leveraging LLMs to support elders' digital independence, addressing a gap in accessible digital assistance.

Findings

LLM assistance improves elders' confidence in internet use.

Pilot results show increased safety and autonomy for elderly users.

Potential to reduce reliance on human digital guides.

Abstract

The internet offers tremendous access to services, social connections, and needed products. However, to those without sufficient experience, engaging with businesses and friends across the internet can be daunting due to the ever present danger of scammers and thieves, to say nothing of the myriad of potential computer viruses. Like a forest rich with both edible and poisonous plants, those familiar with the norms inhabit it safely with ease while newcomers need a guide. However, reliance on a human digital guide can be taxing and often impractical. We propose and pilot a simple but unexplored idea: could an LLM provide the necessary support to help the elderly who are separated by the digital divide safely achieve digital autonomy?