Research on Jing Dong's Self-built Logistics Based on Technology Acceptance Model

TL;DR

This study investigates how Jing Dong's self-built logistics system influences user satisfaction and continued use, using the Technology Acceptance Model and survey data from Chinese users.

Contribution

It applies the Technology Acceptance Model to analyze the impact of logistics system characteristics on user perceptions and behavior in the context of e-commerce logistics.

Findings

Logistics system quality significantly affects perceived usefulness.

User satisfaction strongly influences continuous use.

Perceived ease of use indirectly impacts continued use.

Abstract

Today is a time of rapid e-commerce development, and Jing Dong, China's e-commerce giant, has taken its place in the highly competitive industry with its self-built logistics system. This paper analyzed the impact of Jing Dong's self-built logistics system characteristics on user satisfaction and continuous use intention by using the Technology Acceptance Model as the theoretical framework. This paper collected 295 valid samples using a questionnaire survey; all the respondents are users and potential users of Jing Dong from mainland China. The empirical results of data analysis showed that marketing information quality, logistics system quality, and logistics service have significant effects on the perceived usefulness of Jing Dong's self-built logistics, while only marketing information quality and logistics system quality have significant effects on the perceived usefulness of self-built logistics among the self-built logistics system characteristics dimensions. Additionally, the willingness to continue using a product and user satisfaction were both directly and significantly impacted by perceived usefulness; perceived ease of use had an indirect impact on users' willingness to continue use by affecting perceived usefulness and user satisfaction, and user satisfaction has the most significant impact on users' continuous use of Jing Dong shopping and using Jing Dong self-built logistics.