Intelligent Cross-Organizational Process Mining: A Survey and New Perspectives

TL;DR

This survey explores the evolving field of process mining, emphasizing its application in cross-organizational contexts and proposing new AI-driven frameworks for complex data analysis and decision-making.

Contribution

It provides a comprehensive overview of process mining, introduces a holistic framework for intelligent analysis, and outlines initial methodologies for multi-organizational settings leveraging AI.

Findings

Summarizes current process mining frameworks and applications.

Proposes a new holistic framework for cross-organizational process analysis.

Highlights challenges and future research directions in AI-enhanced process mining.

Abstract

Process mining, as a high-level field in data mining, plays a crucial role in enhancing operational efficiency and decision-making across organizations. In this survey paper, we delve into the growing significance and ongoing trends in the field of process mining, advocating a specific viewpoint on its contents, application, and development in modern businesses and process management, particularly in cross-organizational settings. We first summarize the framework of process mining, common industrial applications, and the latest advances combined with artificial intelligence, such as workflow optimization, compliance checking, and performance analysis. Then, we propose a holistic framework for intelligent process analysis and outline initial methodologies in cross-organizational settings, highlighting both challenges and opportunities. This particular perspective aims to revolutionize process mining by leveraging artificial intelligence to offer sophisticated solutions for complex, multi-organizational data analysis. By integrating advanced machine learning techniques, we can enhance predictive capabilities, streamline processes, and facilitate real-time decision-making. Furthermore, we pinpoint avenues for future investigations within the research community, encouraging the exploration of innovative algorithms, data integration strategies, and privacy-preserving methods to fully harness the potential of process mining in diverse, interconnected business environments.