A Chatbot for Asylum-Seeking Migrants in Europe
Bettina Fazzinga, Elena Palmieri, Margherita Vestoso, Luca Bolognini,, Andrea Galassi, Filippo Furfaro, Paolo Torroni
TL;DR
ACME is a chatbot designed to assist asylum-seeking migrants in Europe by using computational argumentation to help identify suitable protection levels, aiming to streamline the asylum process and reduce burden on authorities.
Contribution
The paper introduces ACME, a novel chatbot leveraging computational argumentation to support asylum seekers in Europe, enhancing decision-making and system efficiency.
Findings
Validated with domain experts in a case study
Potential to reduce workload for asylum authorities
Improves information access for migrants
Abstract
We present ACME: A Chatbot for asylum-seeking Migrants in Europe. ACME relies on computational argumentation and aims to help migrants identify the highest level of protection they can apply for. This would contribute to a more sustainable migration by reducing the load on territorial commissions, Courts, and humanitarian organizations supporting asylum applicants. We describe the background context, system architecture, underlying technologies, and a case study used to validate the tool with domain experts.
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Taxonomy
TopicsMigration and Labor Dynamics