LLM-Powered Explanations: Unraveling Recommendations Through Subgraph Reasoning

TL;DR

This paper introduces a novel recommender system that combines Large Language Models and knowledge graphs to improve recommendation accuracy and provide interpretable explanations, especially effective in cross-selling scenarios.

Contribution

The paper proposes a new method that uses LLMs to augment knowledge graphs and a subgraph reasoning module to enhance recommendation interpretability and effectiveness.

Findings

Achieves an average 12% improvement over state-of-the-art methods.

Effectively generates interpretable explanations for recommendations.

Demonstrates practical utility in a real-world cross-selling scenario.

Abstract

Recommender systems are pivotal in enhancing user experiences across various web applications by analyzing the complicated relationships between users and items. Knowledge graphs(KGs) have been widely used to enhance the performance of recommender systems. However, KGs are known to be noisy and incomplete, which are hard to provide reliable explanations for recommendation results. An explainable recommender system is crucial for the product development and subsequent decision-making. To address these challenges, we introduce a novel recommender that synergies Large Language Models (LLMs) and KGs to enhance the recommendation and provide interpretable results. Specifically, we first harness the power of LLMs to augment KG reconstruction. LLMs comprehend and decompose user reviews into new triples that are added into KG. In this way, we can enrich KGs with explainable paths that express user preferences. To enhance the recommendation on augmented KGs, we introduce a novel subgraph reasoning module that effectively measures the importance of nodes and discovers reasoning for recommendation. Finally, these reasoning paths are fed into the LLMs to generate interpretable explanations of the recommendation results. Our approach significantly enhances both the effectiveness and interpretability of recommender systems, especially in cross-selling scenarios where traditional methods falter. The effectiveness of our approach has been rigorously tested on four open real-world datasets, with our methods demonstrating a superior performance over contemporary state-of-the-art techniques by an average improvement of 12%. The application of our model in a multinational engineering and technology company cross-selling recommendation system further underscores its practical utility and potential to redefine recommendation practices through improved accuracy and user trust.