Navigating Knowledge Management Implementation Success in Government Organizations: A type-2 fuzzy approach

TL;DR

This paper identifies critical success and failure factors affecting the implementation of knowledge management systems in government organizations, emphasizing the importance of organizational culture, infrastructure, and staff engagement.

Contribution

It introduces a fuzzy approach to analyze success factors, providing a structured method to evaluate complex organizational variables in government settings.

Findings

Key success factors include cooperation, training, and innovation.

Failure factors involve infrastructure, trust, and staff participation.

Highlights the importance of organizational culture and technology infrastructure.

Abstract

Optimal information and knowledge management is crucial for organizations to achieve their objectives efficiently. As a rare and valuable resource, effective knowledge management provides a strategic advantage and has become a key determinant of organizational success. The study aims to identify critical success and failure factors for implementing knowledge management systems in government organizations. This research employs a descriptive survey methodology, collecting data through random interviews and questionnaires. The study highlights the critical success factors for knowledge management systems in government organizations, including cooperation, an open atmosphere, staff training, creativity and innovation, removal of organizational constraints, reward policies, role modeling, and focus. Conversely, failure to consider formality, staff participation, collaboration technologies, network and hardware infrastructure, complexity, IT staff, and trust can pose significant obstacles to successful implementation.