PLASMA -- Platform for Service Management in Digital Remote Maintenance Applications

TL;DR

PLASMA is a cloud-based platform designed to enhance remote industrial maintenance by integrating necessary functions and emphasizing security measures for real-world deployment.

Contribution

The paper introduces PLASMA, a comprehensive cloud platform for remote maintenance, addressing gaps in existing solutions and highlighting security considerations for practical implementation.

Findings

PLASMA covers end-to-end maintenance processes.

Security measures are essential for real-life deployment.

The platform aims to improve information availability for technicians.

Abstract

To support maintenance and servicing of industrial machines, service processes are even today often performed manually and analogously, although supportive technologies such as augmented reality, virtual reality and digital platforms already exist. In many cases, neither technicians on-site nor remote experts have all the essential information and options for suitable actions available. Existing service products and platforms do not cover all the required functions in practice in order to map end-to-end processes. PLASMA is a concept for a Cloud-based remote maintenance platform designed to meet these demands. But for a real-life implementation of PLASMA, security measures are essential as we show in this paper.