A Reference Model for Information Quality in an IT Governance Context

TL;DR

This paper develops and empirically validates a comprehensive reference model for assessing the quality of information within IT Governance systems, addressing a gap in performance management of information components.

Contribution

It introduces the Information Quality Reference Model for IT Governance, enabling systematic evaluation of information quality in governance contexts.

Findings

Model is comprehensive and manageable

Validated through expert feedback

Provides foundation for capability modeling

Abstract

IT Governance systems are increasingly required to keep todays organizations functioning. IT Governance requires a holistic system of interacting components, including processes, organizational structures, information, and others. Performance management of IT Governance systems is of utmost importance to maintain their effectiveness. Capability models are used to assess and manage IT Governance process performance, whereas similar mechanisms are lacking for other types of IT Governance system components, e.g. information. In this paper, we focus on how to define the quality of IT Governance information, as a proxy for the performance of the information component of the IT Governance system. Using a Design Science approach, we iteratively develop, based on theory, and empirically evaluate, based on expert validation, a reference model for IT Governance information quality, i.e., the Information Quality Reference Model that can be used for assessing the quality of IT Governance information items. The model is comprehensive yet manageable and provides a basis for building a capability model for IT Governance information.