The Future of Office and Administrative Support Occupations in the Era of Artificial Intelligence: A Bibliometric Analysis
Priyadarshini R. Pennathur, Valerie Boksa, Arunkumar Pennathur, Andrew, Kusiak, Beth Livingston

TL;DR
This bibliometric analysis explores current research trends at the intersection of office work and artificial intelligence, highlighting emerging topics like robotics and smart buildings, and identifying gaps in studies on human factors and worker development.
Contribution
The study provides a comprehensive bibliometric overview of research on AI in office work, revealing key themes and gaps in the existing literature.
Findings
High frequency of keywords: office automation, humans, HCI, AI
Emerging topics: intelligent buildings, robotics, IoT
More research on technology development than on worker development
Abstract
The U.S. Bureau of Labor Statistics projects that by the year 2029, the United States will lose a million jobs in the office and administrative support occupations because technology, automation, and artificial intelligence (AI) have the potential to substitute or replace the office and administrative functions performed by office workers. Despite the potential impact AI will have on office work and the important role office workers play in the American economy, we have limited knowledge of the state of the art research in office work at the intersection of emerging artificial intelligence technologies. In this study, we conducted a bibliometric analysis of the scholarly literature at the intersection of office work and artificial intelligence. We extracted literature sources from Compendex and Scopus databases and used VOSviewer for visualizing and quantifying our bibliometric…
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Taxonomy
TopicsMedical Research and Treatments · Regional Development and Environment · Impact of AI and Big Data on Business and Society
