The Kansei Engineering Approach in Web Design:Case of Transportation Website

TL;DR

This paper demonstrates how Kansei Engineering can be applied to transportation website design to enhance user experience by aligning emotional perceptions with design features through a structured, user-centered approach.

Contribution

It introduces a novel application of Kansei Engineering in transportation web design, integrating strategic goals, emotional word analysis, and PCA for design improvement.

Findings

Kansei Engineering effectively aligns website design with user emotions.

PCA identifies key factors influencing user perception.

User-centric design improves overall website usability.

Abstract

Kansei Engineering (KE) is a user-centered design approach that emphasizes the emotional aspects of user experience. This paper explores the integration of KE in the case of a transportation company that focuses on connecting cargo owners with transportation providers. The methodology involves aligning the design process with the company's strategy, collecting and semantic scaling Kansei words, and evaluating website design through experimental and statistical analyses. Initially, we collaborated with the company to understand their strategic goals, using Use Case and Entity Relationship diagrams to learn about the website functionality. Subsequent steps involved collecting Kansei words that resonate with the company's vision. Website samples from comparable transportation companies were then evaluated by X subject in the survey. Participants were asked to arrange samples based on emotional feedback using a 5-point SD scale. We used Principal Component Analysis (PCA) to identify critical factors affecting users' perceptions of the design. Based on these results, we collaborated with designers to reformulate the website, ensuring the design features aligned with the Kansei principles. The outcome is a user-centric web design to enhance the site's user experience. This study shows that KE can be effective in creating more user-friendly web interfaces in the transportation industry.