A "User Experience 3.0 (UX 3.0)" Paradigm Framework: User Experience Design for Human-Centered AI Systems
Wei Xu

TL;DR
This paper introduces the 'UX 3.0' paradigm framework to advance user experience design for human-centered AI systems, addressing new challenges and experiences in the intelligence era.
Contribution
It proposes a new 'UX 3.0' paradigm and methodology tailored for designing human-centered AI products, expanding beyond traditional UX practices.
Findings
Defines four categories of emerging experiences in the AI era
Suggests enhancements to UX design philosophy and methodology
Provides a framework for future UX research in AI systems
Abstract
The human-centered artificial intelligence (HCAI) design approach, the user-centered design (UCD) version in the intelligence era, has been promoted to address potential negative issues caused by AI technology; user experience design (UXD) is specifically called out to facilitate the design and development of human-centered AI systems. Over the last three decades, user experience (UX) practice can be divided into three stages in terms of technology platform, user needs, design philosophy, ecosystem, scope, focus, and methodology of UX practice. UX practice is moving towards the intelligence era. Still, the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to address UX for designing and developing human-centered AI products and systems. The intelligence era has put forward new demands on the UX paradigm. This paper proposes a "UX 3.0" paradigm…
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Taxonomy
TopicsBig Data and Business Intelligence · Ethics and Social Impacts of AI · Persona Design and Applications
