Research on Older Adults' Interaction with E-Health Interface Based on Explainable Artificial Intelligence

TL;DR

This study explores how Explainable Artificial Intelligence can enhance e-health interfaces for older adults by improving transparency, usability, and user experience, thereby addressing the digital divide and informing better design practices.

Contribution

It introduces a mixed-methods framework integrating XAI to analyze older adults' interactions with e-health interfaces, highlighting key design factors for improved HCI.

Findings

XAI-infused interfaces improve transparency for older users

Design factors like visualization and explanations are critical

XAI can bridge the digital divide in e-health applications

Abstract

This paper proposed a comprehensive mixed-methods framework with varied samples of older adults, including user experience, usability assessments, and in-depth interviews with the integration of Explainable Artificial Intelligence (XAI) methods. The experience of older adults' interaction with the Ehealth interface is collected through interviews and transformed into operatable databases whereas XAI methods are utilized to explain the collected interview results in this research work. The results show that XAI-infused e-health interfaces could play an important role in bridging the age-related digital divide by investigating elders' preferences when interacting with E-health interfaces. Furthermore, the study identifies important design factors, such as intuitive visualization and straightforward explanations, that are critical for creating efficient Human Computer Interaction (HCI) tools among older users. Furthermore, this study emphasizes the revolutionary potential of XAI in e-health interfaces for older users, emphasizing the importance of transparency and understandability in HCI-driven healthcare solutions. This study's findings have far-reaching implications for the design and development of user-centric e-health technologies, intending to increase the overall well-being of older adults.