Let's Negotiate! A Survey of Negotiation Dialogue Systems

TL;DR

This survey reviews recent advances in negotiation dialogue systems, highlighting methodologies, benchmarks, and future directions to develop intelligent agents capable of resolving conflicts and reaching agreements.

Contribution

It provides the first systematic review of negotiation dialogue systems, covering recent studies, evaluation methods, and potential future research directions.

Findings

Comprehensive overview of recent negotiation dialogue systems

Analysis of evaluation benchmarks and methodologies

Discussion of future multi-modal and multi-party negotiation scenarios

Abstract

Negotiation is a crucial ability in human communication. Recently, there has been a resurgent research interest in negotiation dialogue systems, whose goal is to create intelligent agents that can assist people in resolving conflicts or reaching agreements. Although there have been many explorations into negotiation dialogue systems, a systematic review of this task has not been performed to date. We aim to fill this gap by investigating recent studies in the field of negotiation dialogue systems, and covering benchmarks, evaluations and methodologies within the literature. We also discuss potential future directions, including multi-modal, multi-party and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.