Ethical Aspects of Faking Emotions in Chatbots and Social Robots

TL;DR

This paper explores the ethical considerations of emotion faking and deception in social robots and chatbots, analyzing scenarios and approaches to deception, and emphasizing the need for culturally sensitive solutions.

Contribution

It provides a comprehensive analysis of ethical issues and approaches related to deception in social robots and chatbots, highlighting the importance of culturally tailored strategies.

Findings

Different deception approaches have varied ethical implications.

Certain deceptive behaviors can be justified in specific social contexts.

Culturally localized solutions are essential for ethical deployment.

Abstract

Telling lies and faking emotions is quite common in human-human interactions: though there are risks, in many situations such behaviours provide social benefits. In recent years, there have been many social robots and chatbots that fake emotions or behave deceptively with their users. In this paper, I present a few examples of such robots and chatbots, and analyze their ethical aspects. Three scenarios are presented where some kind of lying or deceptive behaviour might be justified. Then five approaches to deceptive behaviours - no deception, blatant deception, tactful deception, nudging, and self deception - are discussed and their implications are analyzed. I conclude by arguing that we need to develop localized and culture-specific solutions to incorporating deception in social robots and chatbots.