Unpacking Human-AI Interaction in Safety-Critical Industries: A Systematic Literature Review

TL;DR

This systematic review analyzes human-AI interaction in safety-critical industries, highlighting terminology inconsistencies, influencing factors, measurement methods, and research gaps to improve safety and effectiveness.

Contribution

It provides a comprehensive survey of existing literature, identifies key factors affecting HAII, and offers recommendations for standardizing terminology and involving users throughout AI development.

Findings

No consistent terminology for HAII across literature

Seven key factors influence HAII, including user and AI system characteristics

Most measurements rely on subjective user perceptions and trust

Abstract

Ensuring quality human-AI interaction (HAII) in safety-critical industries is essential. Failure to do so can lead to catastrophic and deadly consequences. Despite this urgency, existing research on HAII is limited, fragmented, and inconsistent. We present here a survey of that literature and recommendations for research best practices that should improve the field. We divided our investigation into the following areas: 1) terms used to describe HAII, 2) primary roles of AI-enabled systems, 3) factors that influence HAII, and 4) how HAII is measured. Additionally, we described the capabilities and maturity of the AI-enabled systems used in safety-critical industries discussed in these articles. We found that no single term is used across the literature to describe HAII and some terms have multiple meanings. According to our literature, seven factors influence HAII: user characteristics (e.g., user personality), user perceptions and attitudes (e.g., user biases), user expectations and experience (e.g., mismatched user expectations and experience), AI interface and features (e.g., interactive design), AI output (e.g., perceived accuracy), explainability and interpretability (e.g., level of detail, user understanding), and usage of AI (e.g., heterogeneity of environments). HAII is most measured with user-related subjective metrics (e.g., user perceptions, trust, and attitudes), and AI-assisted decision-making is the most common primary role of AI-enabled systems. Based on this review, we conclude that there are substantial research gaps in HAII. Researchers and developers need to codify HAII terminology, involve users throughout the AI lifecycle (especially during development), and tailor HAII in safety-critical industries to the users and environments.