Leveraging Diversity in Online Interactions
Nardine Osman, Bruno Rosell i Gui, Carles Sierra
TL;DR
This paper explores how leveraging diversity in online interactions can improve support connections, using declarative norms to mediate interactions, with pilot studies showing increased diversity and high user satisfaction.
Contribution
It introduces a method for leveraging diversity in online support networks through declarative norms, validated by pilot studies across university sites.
Findings
Increased diversity of profiles connected online
High user satisfaction in pilot studies
Successful application of declarative norms
Abstract
This paper addresses the issue of connecting people online to help them find support with their day-to-day problems. We make use of declarative norms for mediating online interactions, and we specifically focus on the issue of leveraging diversity when connecting people. We run pilots at different university sites, and the results show relative success in the diversity of the selected profiles, backed by high user satisfaction.
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Taxonomy
TopicsKnowledge Management and Sharing · Social Media and Politics · E-Government and Public Services
MethodsFocus