Poster: Accountable Processing of Reported Street Problems

TL;DR

This paper explores using blockchain technology to ensure accountability of municipal authorities in processing citizen-reported street problems, aiming to improve transparency and trust.

Contribution

It introduces a novel blockchain-based approach to hold authorities accountable for handling citizen reports of street issues.

Findings

Initial assessment shows potential for increased accountability.

Approach can be extended to benefit citizens and authorities.

Blockchain can improve transparency in municipal reporting.

Abstract

Municipalities increasingly depend on citizens to file digital reports about issues such as potholes or illegal trash dumps to improve their response time. However, the responsible authorities may be incentivized to ignore certain reports, e.g., when addressing them inflicts high costs. In this work, we explore the applicability of blockchain technology to hold authorities accountable regarding filed reports. Our initial assessment indicates that our approach can be extended to benefit citizens and authorities in the future.