Rethinking Trust Repair in Human-Robot Interaction

TL;DR

This paper explores strategies and mechanisms for repairing trust in robots after it has been damaged, aiming to improve human-robot collaboration effectiveness.

Contribution

It provides an overview of trust repair concepts in HRI and outlines future research directions for designing effective trust repair strategies.

Findings

Identifies key components of trust repair in HRI

Summarizes current research and gaps in trust repair methods

Proposes future research questions for effective trust restoration

Abstract

As robots become increasingly prevalent in work-oriented collaborations, trust has emerged as a critical factor in their acceptance and effectiveness. However, trust is dynamic and can erode when mistakes are made. Despite emerging research on trust repair in human-robot interaction, significant questions remain about identifying reliable approaches to restoring trust in robots after trust violations occur. To address this problem, my research aims to identify effective strategies for designing robots capable of trust repair in human-robot interaction (HRI) and to explore the underlying mechanisms that make these strategies successful. This paper provides an overview of the fundamental concepts and key components of the trust repair process in HRI, as well as a summary of my current published work in this area. Additionally, I discuss the research questions that will guide my future work and the potential contributions that this research could make to the field.