Emotional Intelligence of Large Language Models

TL;DR

This study systematically evaluates the emotional intelligence of large language models using a novel psychometric test, revealing that models like GPT-4 can achieve human-like emotion understanding, with performance influenced by model design factors.

Contribution

Introduces a new psychometric assessment for emotion understanding in LLMs and provides the first systematic evaluation of their emotional intelligence compared to humans.

Findings

GPT-4 exceeds 89% of human participants in EQ scores

Most LLMs achieved above-average EQ scores

Representational patterns in LLMs differ from humans in emotion understanding

Abstract

Large Language Models (LLMs) have demonstrated remarkable abilities across numerous disciplines, primarily assessed through tasks in language generation, knowledge utilization, and complex reasoning. However, their alignment with human emotions and values, which is critical for real-world applications, has not been systematically evaluated. Here, we assessed LLMs' Emotional Intelligence (EI), encompassing emotion recognition, interpretation, and understanding, which is necessary for effective communication and social interactions. Specifically, we first developed a novel psychometric assessment focusing on Emotion Understanding (EU), a core component of EI, suitable for both humans and LLMs. This test requires evaluating complex emotions (e.g., surprised, joyful, puzzled, proud) in realistic scenarios (e.g., despite feeling underperformed, John surprisingly achieved a top score). With a reference frame constructed from over 500 adults, we tested a variety of mainstream LLMs. Most achieved above-average EQ scores, with GPT-4 exceeding 89% of human participants with an EQ of 117. Interestingly, a multivariate pattern analysis revealed that some LLMs apparently did not reply on the human-like mechanism to achieve human-level performance, as their representational patterns were qualitatively distinct from humans. In addition, we discussed the impact of factors such as model size, training method, and architecture on LLMs' EQ. In summary, our study presents one of the first psychometric evaluations of the human-like characteristics of LLMs, which may shed light on the future development of LLMs aiming for both high intellectual and emotional intelligence. Project website: https://emotional-intelligence.github.io/