Actively Discovering New Slots for Task-oriented Conversation

TL;DR

This paper introduces an active learning framework for discovering new slots in task-oriented conversations, combining weak supervision and bi-criteria sampling to improve slot detection with limited human labeling.

Contribution

It formulates a novel slot discovery task integrated with active learning, utilizing weak supervision and a bi-criteria sampling scheme for efficient human-in-the-loop learning.

Findings

Effective slot discovery demonstrated on multiple datasets

Bi-criteria sampling improves efficiency over baseline methods

Code and data are publicly available

Abstract

Existing task-oriented conversational search systems heavily rely on domain ontologies with pre-defined slots and candidate value sets. In practical applications, these prerequisites are hard to meet, due to the emerging new user requirements and ever-changing scenarios. To mitigate these issues for better interaction performance, there are efforts working towards detecting out-of-vocabulary values or discovering new slots under unsupervised or semi-supervised learning paradigm. However, overemphasizing on the conversation data patterns alone induces these methods to yield noisy and arbitrary slot results. To facilitate the pragmatic utility, real-world systems tend to provide a stringent amount of human labelling quota, which offers an authoritative way to obtain accurate and meaningful slot assignments. Nonetheless, it also brings forward the high requirement of utilizing such quota efficiently. Hence, we formulate a general new slot discovery task in an information extraction fashion and incorporate it into an active learning framework to realize human-in-the-loop learning. Specifically, we leverage existing language tools to extract value candidates where the corresponding labels are further leveraged as weak supervision signals. Based on these, we propose a bi-criteria selection scheme which incorporates two major strategies, namely, uncertainty-based sampling and diversity-based sampling to efficiently identify terms of interest. We conduct extensive experiments on several public datasets and compare with a bunch of competitive baselines to demonstrate the effectiveness of our method. We have made the code and data used in this paper publicly available.