How Can Bar Robots Enhance the Well-being of Guests?

TL;DR

This paper explores how bar robots can improve guest well-being by analyzing existing models, empirical data, and potential AI enhancements, while addressing ethical and social considerations.

Contribution

It provides an overview of current bar robots, presents empirical data from Switzerland, and discusses AI and ethical issues to enhance guest well-being.

Findings

Empirical data collected on Swiss bar robots.

Proposals for AI integration to personalize guest experience.

Discussion of ethical and social challenges in deploying bar robots.

Abstract

This paper addresses the question of how bar robots can contribute to the well-being of guests. It first develops the basics of service robots and social robots. It gives a brief overview of which gastronomy robots are on the market. It then presents examples of bar robots and describes two models used in Switzerland. A research project at the School of Business FHNW collected empirical data on them, which is used for this article. The authors then discuss how the robots could be improved to increase the well-being of customers and guests and better address their individual wishes and requirements. Artificial intelligence can play an important role in this. Finally, ethical and social problems in the use of bar robots are discussed and possible solutions are suggested to counter these.