Examining the Impact of Provenance-Enabled Media on Trust and Accuracy Perceptions

TL;DR

This study investigates how provenance information affects user trust and perception of media accuracy on social media, revealing that provenance can both clarify and confuse users, impacting their trust in visual content.

Contribution

It provides empirical insights into user responses to provenance data, highlighting design challenges and implications for developing effective provenance indicators for laypeople.

Findings

Provenance information often reduces trust in deceptive media.

Incomplete or invalid provenance data can lead to disbelieving honest media.

Users confuse media credibility with provenance credibility.

Abstract

In recent years, industry leaders and researchers have proposed to use technical provenance standards to address visual misinformation spread through digitally altered media. By adding immutable and secure provenance information such as authorship and edit date to media metadata, social media users could potentially better assess the validity of the media they encounter. However, it is unclear how end users would respond to provenance information, or how to best design provenance indicators to be understandable to laypeople. We conducted an online experiment with 595 participants from the US and UK to investigate how provenance information altered users' accuracy perceptions and trust in visual content shared on social media. We found that provenance information often lowered trust and caused users to doubt deceptive media, particularly when it revealed that the media was composited. We additionally tested conditions where the provenance information itself was shown to be incomplete or invalid, and found that these states have a significant impact on participants' accuracy perceptions and trust in media, leading them, in some cases, to disbelieve honest media. Our findings show that provenance, although enlightening, is still not a concept well-understood by users, who confuse media credibility with the orthogonal (albeit related) concept of provenance credibility. We discuss how design choices may contribute to provenance (mis)understanding, and conclude with implications for usable provenance systems, including clearer interfaces and user education.