How Interactions Influence Users' Security Perception of Virtual Reality Authentication?
Jingjie Li, Sunpreet Singh Arora, Kassem Fawaz, Younghyun Kim, Can, Liu, Sebastian Meiser, Mohsen Minaei, Maliheh Shirvanian, Kim Wagner

TL;DR
This study explores how users' interaction experiences in virtual reality influence their perceptions of security during authentication, revealing a complex relationship between usability, enjoyment, and perceived safety.
Contribution
It introduces a novel 'technology probe' approach to study VR authentication, providing insights into user perceptions and proposing recommendations to improve security experiences.
Findings
Users enjoy immersive VR authentication despite usability challenges.
Interaction experiences affect transfer of authentication understanding to VR.
Users have conflicting expectations of enjoyment and security in VR.
Abstract
Users readily embrace the rapid advancements in virtual reality (VR) technology within various everyday contexts, such as gaming, social interactions, shopping, and commerce. In order to facilitate transactions and payments, VR systems require access to sensitive user data and assets, which consequently necessitates user authentication. However, there exists a limited understanding regarding how users' unique experiences in VR contribute to their perception of security. In our study, we adopt a research approach known as ``technology probe'' to investigate this question. Specifically, we have designed probes that explore the authentication process in VR, aiming to elicit responses from participants from multiple perspectives. These probes were seamlessly integrated into the routine payment system of a VR game, thereby establishing an organic study environment. Through qualitative…
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Taxonomy
TopicsDeath Anxiety and Social Exclusion · Virtual Reality Applications and Impacts · Sexuality, Behavior, and Technology
