# Understanding Collaborative Practices and Tools of Professional UX Practitioners in Software Organizations

## TL;DR

This study investigates how professional UX practitioners in software organizations adopt collaborative practices and tools, revealing benefits, ongoing challenges, and new issues arising from increased collaboration.

## Contribution

It provides empirical insights into current collaborative practices, identifies persistent and emerging challenges, and offers design implications for improving UX collaboration tools.

## Key findings

- Enhanced collaboration improves UX work quality
- Long-standing challenges like design handoff persist
- New challenges in design system management emerge

## Abstract

User experience (UX) has undergone a revolution in collaborative practices, due to tools that enable quick feedback and continuous collaboration with a varied team across a design's lifecycle. However, it is unclear how this shift in collaboration has been received in professional UX practice, and whether new pain points have arisen. To this end, we conducted a survey (N=114) with UX practitioners at software organizations based in the U.S. to better understand their collaborative practices and tools used throughout the design process. We found that while an increase in collaborative activity enhanced many aspects of UX work, some long-standing challenges -- such as handing off designs to developers -- still persist. Moreover, we observed new challenges emerging from activities enabled by collaborative tools such as design system management. Based on our findings, we discuss how UX practices can improve collaboration moving forward and provide concrete design implications for collaborative UX tools.