On the Impact of Explanations on Understanding of Algorithmic Decision-Making

TL;DR

This study explores how different explanation methods influence stakeholders' understanding of high-risk algorithmic decision systems, emphasizing the importance of tailored explanations for ethical assessment.

Contribution

It introduces the use of the 'six facets of understanding' framework and dialogue explanations to improve analysis of how people comprehend AI decisions.

Findings

The 'six facets' framework effectively categorizes understanding levels.

Dialogue explanations increase participant engagement.

Understanding influences perceptions of algorithmic fairness.

Abstract

Ethical principles for algorithms are gaining importance as more and more stakeholders are affected by "high-risk" algorithmic decision-making (ADM) systems. Understanding how these systems work enables stakeholders to make informed decisions and to assess the systems' adherence to ethical values. Explanations are a promising way to create understanding, but current explainable artificial intelligence (XAI) research does not always consider existent theories on how understanding is formed and evaluated. In this work, we aim to contribute to a better understanding of understanding by conducting a qualitative task-based study with 30 participants, including users and affected stakeholders. We use three explanation modalities (textual, dialogue, and interactive) to explain a "high-risk" ADM system to participants and analyse their responses both inductively and deductively, using the "six facets of understanding" framework by Wiggins & McTighe. Our findings indicate that the "six facets" framework is a promising approach to analyse participants' thought processes in understanding, providing categories for both rational and emotional understanding. We further introduce the "dialogue" modality as a valid explanation approach to increase participant engagement and interaction with the "explainer", allowing for more insight into their understanding in the process. Our analysis further suggests that individuality in understanding affects participants' perceptions of algorithmic fairness, demonstrating the interdependence between understanding and ADM assessment that previous studies have outlined. We posit that drawing from theories on learning and understanding like the "six facets" and leveraging explanation modalities can guide XAI research to better suit explanations to learning processes of individuals and consequently enable their assessment of ethical values of ADM systems.