E-commerce users' preferences for delivery options

TL;DR

This study investigates e-commerce users' preferences for delivery options through a survey of over 4,000 users in Japan, revealing how delivery attributes and socio-demographics influence choices and willingness-to-pay for delivery features.

Contribution

It introduces a detailed analysis of user preferences for delivery options using mixed logit models and non-parametric estimates of willingness-to-pay, providing insights for logistics policy design.

Findings

Delivery fee, time, and slot size significantly influence choices.

Median willingness-to-pay for delivery time savings is 25.6 JPY/day.

Users value time slot reductions modestly, with a median of 5.0 JPY/hour.

Abstract

Many e-commerce marketplaces offer their users fast delivery options for free to meet the increasing needs of users, imposing an excessive burden on city logistics. Therefore, understanding e-commerce users' preference for delivery options is a key to designing logistics policies. To this end, this study designs a stated choice survey in which respondents are faced with choice tasks among different delivery options and time slots, which was completed by 4,062 users from the three major metropolitan areas in Japan. To analyze the data, mixed logit models capturing taste heterogeneity as well as flexible substitution patterns have been estimated. The model estimation results indicate that delivery attributes including fee, time, and time slot size are significant determinants of the delivery option choices. Associations between users' preferences and socio-demographic characteristics, such as age, gender, teleworking frequency and the presence of a delivery box, were also suggested. Moreover, we analyzed two willingness-to-pay measures for delivery, namely, the value of delivery time savings (VODT) and the value of time slot shortening (VOTS), and applied a non-semiparametric approach to estimate their distributions in a data-oriented manner. Although VODT has a large heterogeneity among respondents, the estimated median VODT is 25.6 JPY/day, implying that more than half of the respondents would wait an additional day if the delivery fee were increased by only 26 JPY, that is, they do not necessarily need a fast delivery option but often request it when cheap or almost free. Moreover, VOTS was found to be low, distributed with the median of 5.0 JPY/hour; that is, users do not highly value the reduction in time slot size in monetary terms. These findings on e-commerce users' preferences can help in designing levels of service for last-mile delivery to significantly improve its efficiency.