Interaction in Remote Peddling Using Avatar Robot by People with Disabilities
Takashi Kanetsuna, Kazuaki Takeuchi, Hiroaki Kato, Taichi Sono,, Hirotaka Osawa, Kentaro Yoshifuji, Yoichi Yamazaki
TL;DR
This paper explores a mobile avatar robot system for remote peddling, enabling people with disabilities to perform customer service tasks and assessing customer reactions through video analysis.
Contribution
It introduces a novel mobile avatar robot system for remote peddling and evaluates its effectiveness in customer interactions.
Findings
Customer reactions analyzed via video annotation
System enables remote peddling by people with disabilities
Potential for expanding avatar work in various occupations
Abstract
Telework "avatar work," in which people with disabilities can engage in physical work such as customer service, is being implemented in society. In order to enable avatar work in a variety of occupations, we propose a mobile sales system using a mobile frozen drink machine and an avatar robot "OriHime", focusing on mobile customer service like peddling. The effect of the peddling by the system on the customers are examined based on the results of video annotation.
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