An approach to standardize, automate omni-channel and AI transactional digital service creation

TL;DR

This paper introduces DSUL, a universal language designed to simplify and automate the creation of omnichannel digital services using low-code approaches, enhancing efficiency and user experience.

Contribution

The paper presents DSUL, a novel framework that enables seamless, low-code development of omnichannel digital services, with detailed operation and evaluation methods.

Findings

DSUL reduces development effort for omnichannel services.

It improves consistency across channels in digital service delivery.

The framework demonstrates effective automation in service creation.

Abstract

Our work is at the crossroads of two categories of technologies. On the one hand, omnichannel digit services, to address the needs of users in the most seamless way. On the other hand, low code approaches, to build simply even complex software applications. In this twofold context, we propose DSUL (Digital Service Universal Language). It allows to build omnichannel services with minimal work from their designers. We describe precisely how DSUL operates, and its innovation in regard to the state of the art. We also consider the various methods to evaluate this framework.