Ermittlung und Kommunikation von Anforderungen in etablierten UX-Prozessen

TL;DR

This paper investigates the overlap and collaboration challenges between requirements engineering and user experience processes through case studies of various companies, aiming to improve role integration and process development.

Contribution

It provides empirical insights into how RE and UX are practiced separately and suggests starting points for better integration of roles, activities, and artifacts.

Findings

Identified gaps in collaboration between RE and UX roles.

Compared industry practices with participant experiences.

Proposed initial ideas for improving RE-UX integration.

Abstract

There is a strong overlap between requirements engineering (RE) and user experience (UX). Nevertheless, in practice both disciplines are often performed by separate roles and there are deficits in collaboration. In order to provide starting points for the further development of roles, activities and artifacts of the disciplines, the Requirements Engineering and User Experience Working Group (AK REUX) has been conducting a series of case studies since 2021, analyzing the UX processes of different companies from a RE perspective. We presented interim results of this investigation at the RE specialist group meeting in 2022 and compared them with the experiences of the participants.