Design heuristics: privacy and portability Regulation as a feature request

TL;DR

This paper proposes an extension to traditional design heuristics to improve privacy and data portability controls in health sector applications, addressing regulatory gaps and user awareness issues.

Contribution

It introduces a new set of design heuristics based on a benchmark and literature review to enhance privacy and portability in health apps.

Findings

Extended design heuristics for privacy and portability

Benchmark analysis across sectors

Literature review supporting heuristic development

Abstract

The lack of user experience standards in regulations for data privacy and data portability in the health sector increases the cost of leaving a network provider while not protecting the patient's privacy, directly impacting people's health. Furthermore, user in-app options for data sharing and portability in the health sector's applications make it difficult to transfer data between providers while facilitating privacy breaches. Moreover, it leaves users unaware of occasional past unauthorized data access episodes. In this article, we propose an extension for the traditional design heuristics to increase privacy and portability controls for applications that deal with users' personal information based on a benchmark in applications from different sectors and a literature review.